docs:faq:issue:sending_crash_log

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docs:faq:issue:sending_crash_log [2018/06/01 21:23] admindocs:faq:issue:sending_crash_log [2023/03/20 15:03] (current) lucia.kubickova
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-When you encounter that GPX Viewer is crashing, you can help us resolving your issue by locating GPX Viewer crash log file and sending it to us to our e-mail address [[mailto:gpxviewer@vecturagames.com|gpxviewer@vecturagames.com]]. Steps for sending us GPX Viewer crash log file are as follows:+When you encounter that GPX Viewer is crashing, you can help us resolve your issue by locating the GPX Viewer crash log file and sending it to us to our e-mail address [[mailto:gpxviewer@vecturagames.com|gpxviewer@vecturagames.com]]. The steps for sending us the GPX Viewer crash log file are as follows:
  
-  - Firstly you need some file manager app to locate GPX Viewer crash log file. You can use the one with which you are familiar with or if you haven'any file manager app, we recommend you using Total Commander app - https://play.google.com/store/apps/details?id=com.ghisler.android.TotalCommander.  +  - Firstly you need some file manager app to locate the GPX Viewer crash log files. You can use the one with which you are familiar or if you haven'file manager app, we recommend you use the Total Commander app - https://play.google.com/store/apps/details?id=com.ghisler.android.TotalCommander.  
-  - To get GPX Viewer crash log file, open your file manager app and in Android file structure navigate to your external files dir (this depends mostly on device, but in most cases it should have path **/storage/emulated/0**)+  - To get the GPX Viewer crash log file, open your file manager app and in the Android file structure navigate to your external files dir (this depends mostly on the device, but in most casesit should have path **/storage/emulated/0**)
   - Next, navigate to directory **Android/data/com.vecturagames.android.app.gpxviewer/files**.   - Next, navigate to directory **Android/data/com.vecturagames.android.app.gpxviewer/files**.
-  - In this directory locate **crash_log.txt** file and send it to our e-mail address [[mailto:gpxviewer@vecturagames.com|gpxviewer@vecturagames.com]] as an attachment.+  - In this directory locate the **crash_log.txt** file  (in this example absolute path for this file is **/storage/emulated/0/Android/data/com.vecturagames.android.app.gpxviewer/files**) and send it to our e-mail address [[mailto:gpxviewer@vecturagames.com|gpxviewer@vecturagames.com]] as an attachment.
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